Policies

Masking

We do not require masks at ACE. However, if you have cold or allergy symptoms, we kindly ask that you wear a mask to avoid spreading illness to our team.

Parking

There is a shared lot directly in front of the salon. However, it fills up quickly due to the restaurant next door. Free on street parking is available. There is also a parking lot directly behind the salon. You can access this lot by turning down Straw Ave. and taking the first right.

Adjustments

If you wish to have your service adjusted from what you originally booked, please notify us at least 7 days before your scheduled appointment time. Please note, we may not be able to accommodate new requests due to additional time needed.

Cancellations

In the event that you have to cancel or reschedule your appointment, please notify us at least 48 hours in advance. If we do not receive this notification, you will be charged 50% of the prospective value of your service. In the event of an emergency, we will still charge the cancellation fee and apply that charge to your next scheduled service.

No Shows

Unfortunately, if you no show even once, we will no longer be able to do business with you. Please be considerate and shoot us a text or email if you know you will not be able to make it in. We can always reschedule if need be!

Day of Appointment

Please arrive on time for your appointment to ensure you receive your full service. If you are running more than 15 minutes late, we may have to reschedule your appointment.

New Clients

New guests must fill out the New Client Consultation Form (click here) NO EXCEPTIONS! If you do not fill out the form, your appointment request will NOT be approved.

Refunds

If for any reason you are unsatisfied with your service, please let us know preferably while you are still in the salon! That way, we can address your concerns and offer solutions at that time. If you leave the salon and become unhappy with your service, please text or email us within 48 hours and efforts will be made to correct any issues or concerns. Please note, color fading and hair integrity can not be guaranteed unless you are using a professional product regimen purchased at a professional retailer. No monetary refunds will be given.

Children / additional guests

At this time, we ask that you come to your appointment alone, without any additional guests or children, unless they are also receiving salon services. If this isn’t possible, please reach out to your salon professional and we will discuss options.

FAQ

Who do I contact for general questions/booking inquiries?

Our salon line is 304-365-0134 and you can reach out any time! We prefer to communicate through text only.

Is your salon a safe space?

Yes! ALL are welcome here at ACE. As all of our staff are members of the LGBTQIA+ community, we focus on creating a comfortable, inclusive space for all beings. With that said, we reserve the right to refuse service to anyone who threatens the peace, safety and comfort of our staff and clients.

I am confused about your hours and scheduling. Can you provide more info?

Yes! Our stylists each handle their own schedules and booking. We do NOT have a receptionist. Each stylist’s working hours are different and subject to change. If you are unable to reach the stylist you wish to book with or are booked with, kindly text 304-365-0134 at any time and our owner will assist you.

How do I know what service to book? And for how long?

If you do not know which service/timing to select, please reach out to your preferred stylist or our business line for assistance. The timing you see on our booking site is a general estimate for how long each service may take.

Do I need a consultation?

All new clients are required to fill out a NEW CLIENT form. This allows your stylist to learn about your hair history. In most cases, a virtual consultation through text is sufficient. However, it is your stylist’s discretion to decide if an in-person consultation is necessary. If you are wanting a more in depth color service/corrective color, it’s likely we will want to see you in person!

Do I need my hair cut every 6-8 weeks?

Not necessarily! Everyone’s hair grows at different paces. The haircuts we create custom to YOU are designed to grow with you for an organic, effortless style. Every hair does not need cut every time, and some guests go months between full haircuts only getting quick, 30 minute maintenance/health trims in between.

How often do I need to book my color retouches?

Here’s a roundabout guide!
Gray coverage root retouch: every 4-6 weeks
Platinum retouch: every 4-5 weeks
All over color retouch: every 6-8 weeks
Vivids: Every 6 months-year for a FULL bleach out and color refresh
Every 6-8 weeks for refreshing current vivid color
Balayage: every 12-14 weeks
Traditional highlights: every 6-10 weeks

Why does your booking website say “price varies”? What can I expect to pay for a haircut?

Our booking website says “price varies” because each of our talented stylists have different pricing. Based on timing and which stylist you book with, you can expect to pay anywhere from $40-$115 for a haircut.

With my budget, $100+ for a haircut is out of my price range. Are there any services you offer that are budget friendly?

Yes! All of our stylists offer half hour dry haircut options which is half the price of a full hour haircut (If your stylists hourly rate is $115, a half hour cut is $57).

We also offer a maintenance trim option. This is best for anyone who needs layers touched up or weight removed from the hair after a previous haircut we’ve given you starts to feel more lived in. We also offer “pay what you can” haircuts on the last Sunday of every month.

Is your salon wheelchair accessible?

Yes! Our salon is entry level and wheelchair accessible, however our restrooms and shampoo bowls are not.

If you are more comfortable at home, please inquire with your stylist about house call appointments as some of us offer in-home haircuts.

I sent in an appointment request and it was denied… now what?

An appointment request is just that: a request. A stylist must approve your appointment for it to be set in our book. You will receive a confirmation text or email when your appointment is approved. If it is not approved, a stylist will reach out to you with further options.